Thank you for shopping at Dreamy Brides. We are committed to providing high-quality wedding dresses and formalwear. Please read our refund policy carefully before making a purchase.
1. Returns Eligibility
Due to the nature of our products, we only accept returns under the following conditions:
- Items must be unused, unworn, unwashed, and in original condition
- Items must include all original tags and packaging
- Return requests must be submitted within 7 days of delivery
Please note that items showing signs of wear, damage, or alteration will not be accepted.
2. Non-Returnable Items
The following items are non-refundable and non-returnable:
- Custom-made or made-to-order dresses
- Final sale or clearance items
- Accessories (e.g., veils, gloves, jewelry)
- Items purchased using discount codes (unless defective)
3. Return Process
To initiate a return:
- Contact us at [your email address] with your order number and reason for return
- Our team will review your request within 2–3 business days
- If approved, we will provide return instructions and the return address
Please do not send items back without prior approval.
4. Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to your original payment method
5. Shipping Costs
- Original shipping fees are non-refundable
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping method, as we are not responsible for lost returns
6. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no additional cost.
7. Order Cancellation
- Orders can be canceled within 24 hours of purchase for a full refund
- After 24 hours, orders may already be in processing and cannot be canceled
8. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card company (processing times may vary)
- Contact your bank
If you still have not received your refund, please contact us at [your email address]
9. Contact Us
If you have any questions about our Refund Policy, please contact us:
- Email: [supports@dreambrides.shop]
- Website: https://dreamybrides.shop/